Privacy Policy

Elderisyn ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use the Elderisyn mobile application and website (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Account Information

When you create an account, we collect your name, email address, and password (stored in hashed form). If you subscribe to our Pro plan, we collect payment information through our third-party payment processor; we do not store credit card numbers directly.

Health-Related Observations

The core of Elderisyn involves recording observations about cognitive and behavioral changes in individuals you care for. This may include:

• Daily observation notes and logs
• Symptom wizard responses
• Voice recordings and transcriptions
• Medication records
• Pattern and trend data derived from your observations

This information is considered sensitive health-related data and is treated with the highest level of protection.

Device and Usage Information

We automatically collect certain technical information including device type, operating system version, app version, general usage patterns, and crash reports. This information is used solely to improve the Service.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Generate observation reports and pattern analysis
• Process your subscription and payments
• Send you important service-related communications
• Respond to your requests and support inquiries
• Detect and prevent technical issues and abuse

3. We Do Not Sell Your Data

4. Data Sharing

We share your information only in the following limited circumstances:

• At your direction: When you choose to share reports with healthcare providers, family members, or other individuals through the app's sharing features.
• Service providers: With trusted third-party service providers who assist us in operating the Service (e.g., cloud hosting, payment processing), bound by strict confidentiality agreements.
• Legal requirements: When required by law, regulation, or legal process.
• Safety: When we believe disclosure is necessary to protect the safety of any person.

5. Data Security

We implement comprehensive security measures to protect your information:

• Encryption in transit: All data transmitted between your device and our servers is encrypted using TLS 1.2 or higher.
• Encryption at rest: All health-related observations are encrypted at rest using AES-256 encryption.
• Access controls: Strict role-based access controls limit who can access stored data within our organization.
• Audit logging: All access to health-related data is logged and monitored.
• Regular security assessments: We conduct regular security reviews and vulnerability assessments.

While we strive to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your health-related observations for as long as your account is active or as needed to provide you with the Service. If you delete your account:

• Your observation data will be permanently deleted within 30 days.
• Anonymized, aggregated data that cannot be linked back to you may be retained for service improvement purposes.
• Data required for legal compliance may be retained for the legally required period.

7. Your Rights

You have the following rights regarding your personal information:

• Access: You can access all your observation data at any time through the app.
• Export: Pro users can export their data in standard formats.
• Correction: You can edit or correct your observations at any time.
• Deletion: You can request complete deletion of your account and associated data.
• Portability: You can request a copy of your data in a machine-readable format.

To exercise any of these rights, contact us at privacy@elderisyn.com.

8. Children's Privacy

Elderisyn is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete that information promptly.

9. Third-Party Services

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we will provide additional notice through the app or via email.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: privacy@elderisyn.com
• General support: support@elderisyn.com